Returns & Exchanges

At The Creamery, we strive for total satisfaction with every artisanal batch; however, due to the perishable nature of our dairy products, we handle returns on a case-by-case basis to ensure food safety. If your order arrives damaged or incorrect, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Contact Support

  Email our team within 24 hours of delivery with your order number and a brief description of the issue.

• 2.
  Provide Evidence

  Attach clear photos of the packaging and the product condition to help us verify the quality concern with our kitchen.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine if a refund or credit is applicable.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment immediately.